1. About these terms

1.1 These Website Terms of Use (Terms of Use) govern your access to and use of the website at arcnode.com.au and its subdomains (the Website), operated by Arcnode IT Pty Ltd (ACN 697 143 623, ABN 70 697 143 623) (Arcnode IT, we, us, our).

1.2 By accessing or using the Website, you agree to these Terms of Use. If you do not agree, please do not use the Website.

1.3 We may update these Terms of Use from time to time. The current version is published on the Website. Your continued use of the Website after a change takes effect constitutes acceptance of the updated Terms of Use.

2. Using the Website

2.1 You may use the Website for lawful purposes only, including to learn about our services, view our work, and contact us.

2.2 You must not:

(a) use the Website in any way that breaches any applicable law or regulation;

(b) use the Website to transmit any malicious code, or to attempt to gain unauthorised access to the Website, its servers, or any connected systems;

(d) scrape, harvest, or collect information from the Website by automated means without our prior written consent;

(e) use the Website to send unsolicited communications, or to impersonate any person or entity;

(f) use the Website in any way that could damage, disable, overburden, or impair it, or interfere with any other party's use of it.

2.3 We may suspend or restrict access to the Website at any time, including for maintenance, security, or to address misuse. We do not guarantee that the Website will always be available or uninterrupted.

3. Enquiries and information you provide

3.1 The Website may allow you to contact us or request a quote by submitting your details through a form. When you submit information through the Website, you must ensure that the information is accurate and that you are authorised to provide it.

3.2 We handle personal information you provide through the Website in accordance with our Privacy Policy, available on the Website. By submitting information through the Website, you acknowledge our Privacy Policy.

3.3 Submitting an enquiry or quote request through the Website does not create a binding agreement for the supply of services. Any engagement for services is governed by our Terms of Trade and is formed only when a quote is accepted in accordance with those terms.

4. Intellectual property

4.1 All content on the Website, including text, graphics, logos, images, layout, design, and the Arcnode IT name and brand, is owned by or licensed to Arcnode IT and is protected by intellectual property laws.

4.2 You may view, download, and print content from the Website for your own personal or internal business use in evaluating our services. You must not otherwise copy, reproduce, republish, distribute, modify, or commercially exploit any content from the Website without our prior written consent.

4.3 The Arcnode IT name, logo, and brand elements are trade marks or brand assets of Arcnode IT. You must not use them without our prior written consent.

Work and case studies

4.4 Where the Website features examples of our work, case studies, or customer references, those examples are published with the relevant customer's consent or are otherwise de-identified. The intellectual property in that content (including any customer logos shown with permission) remains with its respective owner. Nothing on the Website grants you any right to use a customer's brand or materials.

5. Information on the Website

5.1 The information on the Website is provided for general information purposes only. It is not professional, technical, legal, or financial advice, and it does not take into account your specific circumstances, systems, or requirements.

5.2 Before acting on any information on the Website, you should obtain advice specific to your circumstances. Information about our services on the Website is indicative; the actual services we provide to you, and the terms on which we provide them, are set out in the relevant quote and our Terms of Trade.

5.3 We take reasonable care to ensure the information on the Website is accurate and current at the time of publication, but we do not warrant that it is complete, accurate, or up to date at all times. To the maximum extent permitted by law, we are not liable for any reliance you place on information on the Website. Nothing in these Terms of Use excludes, restricts, or modifies any consumer guarantee or right under the Australian Consumer Law that cannot lawfully be excluded.

6. Links to third-party websites

6.1 The Website may contain links to third-party websites and resources. We provide these links for convenience only. We do not control, endorse, or take responsibility for the content, products, services, or privacy practices of any third-party website.

6.2 Your use of any third-party website is at your own risk and is subject to that website's own terms and policies.

7. The customer portal

7.1 Access to the Arcnode IT customer portal (at portal.arcnode.com.au) is provided to customers as part of our services. Use of the customer portal is governed by our Terms of Trade and by any access terms presented when you log in, in addition to these Terms of Use.

7.2 You are responsible for keeping your customer portal login credentials secure and for all activity that occurs under your account. You must notify us promptly if you believe your credentials have been compromised.

8. Disclaimer and limitation of liability

8.1 To the maximum extent permitted by law, the Website and its content are provided "as is" and "as available", without warranties of any kind, whether express or implied. Nothing in this clause excludes, restricts, or modifies any consumer guarantee or right under the Australian Consumer Law or any other law that cannot lawfully be excluded.

8.2 To the maximum extent permitted by law, Arcnode IT is not liable for any loss or damage (including indirect or consequential loss) arising from your use of, or inability to use, the Website, or from any reliance on its content.

8.3 We do not warrant that the Website is free from viruses or other harmful code. You are responsible for maintaining your own protections, such as up-to-date anti-malware software, when accessing the Website.

9. Privacy and cookies

9.1 Our handling of personal information is described in our Privacy Policy, available on the Website. The Website's use of cookies and similar technologies is described in our Cookie Notice (or in the cookies section of our Privacy Policy), also available on the Website.

10. General

10.1 These Terms of Use are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria in respect of any dispute arising from your use of the Website.

10.2 If any provision of these Terms of Use is found to be invalid or unenforceable, that provision is severed and the remainder continue in full force and effect.

10.3 These Terms of Use were last updated in May 2026.

Contact us

Arcnode IT Pty Ltd

Email: legal@arcnode.com.au

Web: arcnode.com.au

Melbourne, Victoria, Australia

Website Terms of Use version 1.0. May 2026.

Published by Arcnode IT Pty Ltd. For legal questions, contact legal@arcnode.com.au.