Terms of Service

Effective 7 April 2026 · Last updated 7 April 2026

1. Services

Arcnode IT provides network infrastructure, automation and managed IT services including enterprise networking installations, smart home integration, network monitoring, and ongoing support. The specific scope of services provided to you will be defined in a separate service agreement or proposal.

2. Client portal

Access to the Arcnode IT client portal at portal.arcnode.com.au is available to clients and authorised representatives by invitation only.

2a. Registration

To create a portal account, you must provide a valid invite code issued by Arcnode IT, your company name (matching our records), a valid email address, your name, and a password meeting our security requirements (minimum 10 characters with uppercase, lowercase and numeric characters). You are responsible for maintaining the security of your credentials.

2b. Acceptable use

You agree to use the client portal only for its intended purpose: viewing your service information, managing support tickets, accessing shared documents, and communicating with our team. You must not:

• Share your portal credentials with unauthorised persons
• Attempt to access data belonging to other clients
• Interfere with the operation or security of the portal
• Use the portal for any unlawful purpose
• Reverse-engineer, scrape or programmatically access the portal without written permission

2c. Account suspension and termination

We reserve the right to suspend or terminate your portal access if you breach these Terms, if your service agreement ends, or if we detect security concerns with your account. We will make reasonable efforts to notify you before or promptly after any suspension.

3. Intellectual property

All content on our websites and portals — including text, graphics, logos, software, and design — is owned by Arcnode IT or our licensors and is protected by Australian copyright and intellectual property laws. You may not reproduce, distribute or create derivative works without our written permission.

4. Service agreements

Professional services (installations, network design, ongoing management) are governed by individual service agreements or proposals that may include specific terms relating to scope, pricing, timelines, and service-level targets. In the event of a conflict between a service agreement and these Terms, the service agreement prevails for that engagement.

5. Fees and payment

Fees for our services are set out in individual proposals, contracts or invoices. Unless otherwise agreed:

• Invoices are due within 14 days of issue
• All prices are in Australian dollars and inclusive of GST unless stated otherwise
• Late payments may incur interest at the rate of 2% per month on the outstanding balance
• We reserve the right to suspend services for overdue accounts exceeding 30 days

6. Limitation of liability

To the maximum extent permitted by law:

• Our total liability to you for any claims arising from our services is limited to the fees paid by you in the 12 months preceding the claim
• We are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, business or goodwill
• We are not liable for any downtime, data loss or service interruption caused by third-party providers, internet outages, power failures, or force majeure events

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law, including guarantees as to the quality and fitness of services.

7. Indemnification

You agree to indemnify and hold Arcnode IT harmless from any claims, damages, losses or expenses (including legal fees) arising from your breach of these Terms, your misuse of our services, or your violation of any applicable law.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in that policy.

9. Warranties and disclaimers

We provide our services with reasonable care and skill. However:

• Our websites and portal are provided “as is” without warranties of uninterrupted or error-free operation
• We do not guarantee that network installations will be free from all interference or environmental factors beyond our control
• Information on our websites is general in nature and should not be relied upon as professional advice without a specific engagement

10. Termination

Either party may terminate a service arrangement by providing 30 days’ written notice, unless a specific contract term applies. Upon termination:

• Outstanding fees for services already provided remain payable
• We will provide reasonable assistance to transition services
• Your portal access will be deactivated within 30 days
• Client data will be handled in accordance with our data retention policy in the Privacy Policy

11. Force majeure

Neither party is liable for delays or failure to perform obligations caused by events beyond reasonable control, including natural disasters, pandemics, government actions, internet outages, power failures, or cyberattacks.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated via email to portal users or by notice on our website. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

13. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria and any courts that may hear appeals from those courts.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

15. Entire agreement

These Terms, together with our Privacy Policy and any applicable service agreement, constitute the entire agreement between you and Arcnode IT in relation to your use of our services, superseding any prior agreements or understandings.

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